Gartner estimates that self-reporting issues via a self-service mobile app costs 100 times less than operations at a call center or monitoring email. The value of these apps is compounded when you consider the fact we live in an omni-channel, digital world where customers expect multiple channels to generate requests and to communicate with service providers. Companies using IBM Maximo Asset Management® understand the importance of providing these capability to their users and customers.
The first self-service requestor application fully integrated with IBM Maximo Self Se vice Requestor, Informer Service Requester (iSR) is an enterprise-grade engagement tool that empowers your community to take action on any service request, follow that request, and know when that request is completed.
Informer Service Requester revolutionizes the way you interact with your customers. With iSR, your customers can easily create service requests, view nearby service requests, or follow service requests just by tapping on the mobile app.
Informer Service Requester connects you to your community, making you more accessible, responsive and efficient, and affording you the ability to stand out in your industry - all while keeping costs low and satisfaction high.
As a member of the Mobile Informer family of apps, iSR is enterprise-ready. Some of the Informer Service Requester app features include:
